Business IT Support

We specialise in supporting small-to-medium enterprises (SMEs), however we’re not restricted to this as we have a great team that can always adapt to any requirement.

Absolutely. Whether it’s by telephone, remotely, on-site or face-to-face, we’re approachable, friendly and easy to deal with. We’ll always give you straightforward advice and recommend what’s right for your business, without pushing unnecessary products or services.

Absolutely. This is something we specialise in. Central IT can act as your main outsourced IT department, providing day-to-day support for your users, systems, Microsoft 365, servers, networking and other technology your business relies on.

We can also work alongside an existing on-site IT manager or internal IT team where required, providing additional expertise, cover and support when needed. The service can be tailored around your business, whether you need us to handle everything or simply provide extra resource where your internal team needs it.

In most cases, we’re talking minutes. We’re not an IT partner that will leave you hanging for days; we pride ourselves on speedy response times, and we don’t just say it. Don’t take our word for it; let us prove it to you.

Absolutely. Microsoft 365 support is included as part of your IT support with Central IT. We keep things simple: you receive a clear price for supporting the technology your business relies on, without unnecessary complications or confusing exclusions. That means you can focus on running your business while we take care of the IT.

Of course. We have decades of experience working with server environments, including Microsoft Windows Server, as well as previous experience with Linux and UNIX systems. Windows Server in particular is a core part of what we do, and we’re comfortable supporting both modern and legacy environments. Windows servers are our second language.

Both! Ongoing support clients benefit from additional features such as quicker response times and prioritisation, but you can also use us on an ad-hoc basis if that suits you better. We’ll still respond in an efficient and timely manner.

You’re in control, so if an ad-hoc arrangement is what you prefer, that’s absolutely fine. If you’d rather have the reassurance of a monthly support contract, we can offer that too, depending on what works best for your business.

There are no long-term commitments required either. We can offer a rolling monthly agreement with the same level of service as a 12 or 24-month contract. That said, we’re confident you’ll want to stay with us – some of our customers have been with Central IT for over 20 years.

Absolutely. We’ve helped many businesses move from one IT support provider to another and always work closely with the outgoing provider to make the transition as smooth as possible. Our aim is to ensure there is no downtime or disruption for you, while getting everything in place for more efficient ongoing support with Central IT.

In many cases, moving to us can also result in cost savings, depending on your current setup and support arrangements.

Never have, and never will. Our customers are local, and we believe that providing a friendly, familiar voice and face is an important part of building a long-lasting relationship.

We want you to feel comfortable and confident that when you contact Central IT, you’re speaking to someone you know, or someone you’ve dealt with before. IT support should be a two-way relationship, which is why we will never outsource your support to third-party call centres or external providers.