VoIP & Telecoms

VoIP (Voice over Internet Protocol) means your phone system runs over your internet connection instead of a traditional telephone line. It gives businesses much more flexibility and makes it much easier to add users, move phones around, work remotely and manage calls.

Yes, in most cases, your existing business telephone numbers can be transferred across to a VoIP system. We’ll manage the number porting process for you and make sure everything is planned properly in order to keep disruption to a minimum.

Absolutely, and this is one of the main advantages of adopting a VoIP system. Staff can use the business phone system away from the office. Depending on the setup, this can be through a desk phone, mobile app, softphone or other compatible device, whilst still using the company’s normal telephone numbers.

Yes. VoIP systems are flexible, so users, extensions and handsets can be added, removed or changed as your business grows. We can manage these changes for you as part of our ongoing support.

Yes – we can configure ring groups, call queues, departments and different routing options depending on how you want calls to be handled. For example, a sales number could ring several people at once, or calls can be passed through a queue until somebody is available. Whatever your requirements, modern VoIP systems can usually be customised to fit your business requirements.

Yes. Central IT can provide the complete solution, including the VoIP system, business handsets and the configuration required to get everything up and running, and working properly. We can supply, install and configure equipment so you don’t need to source different parts of the system yourself.

Yes. We can provide ongoing support after the installation is complete, whether that’s just making changes to extensions/call routing, or just troubleshooting faults and assisting with day-to-day queries. Support can be provided as part of an ongoing agreement or on an ad-hoc basis depending on what suits your business.

Yes. A stable internet connection is important because VoIP calls rely upon it. It doesn’t require huge amounts of bandwidth, but the connection does need to be reliable and properly configured. This where Central IT enters the equation; we can review your existing broadband and network setup, and we can advise whether any changes are needed before installing a VoIP system.